Customer Service Representative
7 days ago
At NAHL Group PLC, we are dedicated to providing exceptional customer service and support to individuals who have suffered an injury that was not their fault. Our team is passionate about making a positive impact on people's lives, and we are committed to delivering a seamless customer service experience.
Job SummaryWe are seeking a compassionate and empathetic individual to join our team as a Helpline Advisor. As a Helpline Advisor, you will be responsible for delivering exceptional customer service to our clients, providing support and guidance throughout their claims journey.
Key Responsibilities- Provide empathetic and effective customer service to clients via phone and other communication channels
- Support clients through their claims journey, ensuring a seamless and efficient experience
- Collaborate with internal teams to resolve client issues and concerns
- Meet and exceed performance targets and quality standards
- Excellent customer service skills and a passion for delivering exceptional service
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic computer skills and proficiency in using multiple systems
- Grade C at English GCSE or equivalent
- A competitive salary of £23,500
- A monthly performance-related bonus
- Annual leave: 25 days
- Pension: 3% contributory
- Healthcare scheme: claim up to £1,000 back with Simply Health
- Death in service: cover of 3 x salary
- Perks at Work: exclusive member discounts across a range of goods and services
- Community Day on us: volunteer in your community for one day each year
- CPD Opportunities: training and development opportunities to boost your confidence, realise your strengths and develop your career with us
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