Customer Service Representative
3 weeks ago
At **Snap-on Tools** we have a fantastic opportunity for a people-oriented customer service professional to join our team as a **Customer Service Representative**.
As a **Customer Service Representative**, you will be delivering the highest level of customer service to our customers via various contact points.
**Day to day responsibilities will include**:
- Managing and maintaining predetermined service levels
- Providing a professional service to franchisees and customers
- Escalating unresolved issues as required
- Processing orders and credits within the internal CS System
- Facilitating direct supplier orders
- Liaising between different departments to ensure desired outcomes and information flow
**We are looking for someone who**:
- Has previous experience working in Customer Services
- Has excellent interpersonal skills, good telephone manner and a professional approach
- Possesses excellent communication skills, both written and oral
- Is able to prioritise work, cope with competing deadlines and use initiative in a variety of situations
- Is accurate and pays attention to detail
- Ideally has obtained 5 GCSE’s at grade C or above, or has 2 years Customer Service experience
**Why work for Snap-on?**
At **Snap-on Tools** our culture is built on relationships, collaboration and teamwork. You’ll work with good people who have pride in - and passion for - what they do. The **Snap-on** brand is respected worldwide, thanks to the company’s great employees and award-winning technology, products and services.
We welcome people with curiosity, lots of ideas and the desire to keep on improving.
**Job Types**: Full-time, Permanent
**Salary**: £21,725.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Store discount
Schedule:
- Monday to Friday
**Experience**:
- customer service: 2 years (required)
Work Location: In person
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