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Customer Service Representative

4 months ago

Kettering, United Kingdom Adecco Full time

**Do you have at least 2 years Customer Service experience in an office environment?**

**Would you love to work for a fabulous company that care about their employees?**

**Are you hardworking and self motivated?***

**Job Title**: Customer Service Representative

**Salary/Benefits**:£21,725

**Location**:Kettering

**Contract type**:Full Time

**Hours per week**:Monday to Friday 8.30am - 5pm

Our client has a fantastic opportunity for a people-oriented customer service professional to join their team as a Customer Service Representative.

As a Customer Service Representative, you will be delivering the highest level of customer service to their customers via various contact points.

**Your day to day;**
- Managing and maintaining predetermined service levels
- Providing a professional service to franchisees and customers
- Escalating unresolved issues as required
- Processing orders and credits within the internal CS System
- Facilitating direct supplier orders
- Liaising between different departments to ensure desired outcomes and information flow

***

**Who are we looking for?**
- Has previous experience working in Customer Services
- Has excellent interpersonal skills, good telephone manner and a professional approach
- Possesses excellent communication skills, both written and oral
- Is able to prioritise work, cope with competing deadlines and use initiative in a variety of situations
- Is accurate and pays attention to detail
- Ideally has obtained 5 GCSE's at grade C or above, or has 2 years Customer Service experience

Our clients culture is built on relationships, collaboration and teamwork. You'll work with good people who have pride in - and passion for - what they do. Their brand is respected worldwide, thanks to the company's great employees and award-winning technology, products and services.We welcome people with curiosity, lots of ideas and the desire to keep on improving.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Carla Keech