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Customer Service Representative
2 months ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Randstad Delivery. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients and stakeholders.
Key Responsibilities:
- Offering customer support and resolving queries in a timely and efficient manner
- Receiving and managing inbound calls from new and existing customers
- Managing the input of orders and ensuring product availability
- Communicating with internal and external contacts in a clear and concise manner
- Providing resolutions to all queries raised and signposting stakeholders in the right direction when necessary
- Handling complaints in a quick and effective manner
- Collaborating data into IT systems
Requirements:
- Prior experience in a customer-facing administrative role
- Capacity to operate with minimal supervision
- Strong IT literacy skills with MS Office
- Experience with in-house IT systems
- Confident telephone manner
- Strong verbal and written communication skills
- Excellent interpersonal skills
Vetting Checks:
- Right to work check
- Medical assessment
- Reference check