Customer Service Representative

3 weeks ago


Kettering, Northamptonshire, United Kingdom ACS Recruitment Solutions Ltd Full time

Job Title: Customer Service Representative - Kettering

About the Role:

We are seeking an experienced Customer Service Representative to join our team at ACS Recruitment Solutions Ltd. The successful candidate will be responsible for administering and processing sales enquiries and orders, as well as resolving customer complaints and queries efficiently and effectively.

Key Responsibilities:

• Be proactive in following up quotes within the region

• Process a high volume of customer orders in a timely, accurate and professional manner

• Handle incoming calls covering a diverse range of topics

• Handle customer complaints and escalate them to Senior Management, where required

• Log and resolve customer invoice queries relating to the sales ordering process

Requirements:

• Proven customer service experience

• Excellent communication and problem-solving skills

• Ability to work accurately and efficiently in a fast-paced environment

What We Offer:

• Competitive salary and benefits package

• Opportunity to work with a dynamic and supportive team

• Comprehensive training and development program



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