Customer Service Professional

1 week ago


Kettering, Northamptonshire, United Kingdom ACS Staffing Solutions Full time

We are seeking a skilled Customer Service Representative to administer and process sales enquiries and orders, and resolve all manner of customer complaints and queries efficiently and effectively.

As a Customer Service Representative, you will be an internal contact for the regional Area Sales Manager, and provide sales support to Customers, External Sales teams and Production teams on company products and contribute to the overall delivery of revenue and profit for the company.

Key Responsibilities
  1. Working as part of a team, alongside the Sales, Estimating, Technical, Production and Credit Control teams to deliver company projects.
  2. Strengthening relationships with customers who are regularly involved in projects and identifying new business opportunities.
  3. Handling customer complaints and escalating them to Senior Management, where required.
  4. Logging and resolving customer invoice queries relating to the sales ordering process and product quality.
  5. Developing and maintaining excellent working relationships with Key Accounts.
  6. Dealing with the day-to-day customer service calls and requirements.

Key skills and qualifications include previous experience within a Customer Services/Office environment, ability to prioritise work according to demand, and knowledge of Construction product Sales Order Processing in a business-to-business environment.

On offer is a competitive salary up to £27,500 plus other benefits including a salary sacrifice pension scheme, Cycle 2 Work Scheme, Benefits Hub (discounts, rewards and perks on thousands of brands), a health and wellbeing EAP, and a quarterly employee recognition scheme.



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