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Customer Service Representative

2 months ago


Kettering, Northamptonshire, United Kingdom NAHL Group PLC Full time
About Us

At NAHL Group PLC, we are dedicated to providing exceptional customer service and support to individuals who have suffered an injury that wasn't their fault. Our team is passionate about making a positive impact on people's lives, and we are committed to delivering a seamless customer experience.

Job Summary

We are seeking a highly motivated and empathetic Customer Service Representative to join our team as a Helpline Advisor. As a Helpline Advisor, you will be responsible for delivering exceptional customer service to our clients, providing support and guidance throughout their claims journey.

Key Responsibilities
  • Provide empathetic and professional customer service to clients via phone and other communication channels
  • Support clients through their claims journey, ensuring a seamless and efficient experience
  • Collaborate with internal teams to resolve client issues and concerns
  • Meet and exceed performance targets and quality standards
  • Participate in ongoing training and development to enhance skills and knowledge
Requirements
  • Excellent customer service skills and a passion for delivering exceptional service
  • Strong communication and interpersonal skills, with the ability to build rapport with clients
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic computer skills and proficiency in using multiple systems
  • Grade C at English GCSE or equivalent
What We Offer
  • A competitive salary of £23,500
  • A monthly performance-related bonus
  • Annual leave: 25 days
  • Pension: (3% contributory)
  • Healthcare scheme: claim up to £1,000 back with Simply Health
  • Death in service: cover of 3 x salary
  • Perks at Work: exclusive member discounts across a range of goods and services
  • Community Day on us: volunteer in your community for one day each year
  • CPD Opportunities: training and development opportunities to boost your confidence, realise your strengths and develop your career with us
Company Culture

We value innovation, diversity, and inclusion, and we are committed to creating a workplace that is welcoming and supportive of all employees. We believe that our employees are our greatest asset, and we invest in their development and well-being to ensure they have the skills and knowledge to succeed in their roles.

Why Join Us?

At NAHL Group PLC, we are proud to be a gold awarded Investors in People and a great place to work. We offer a dynamic and supportive work environment, with opportunities for career growth and development. If you are a motivated and empathetic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.