Customer Service Representative

6 days ago


Kettering, Northamptonshire, United Kingdom TH Recruitment Full time

Join Our Team at TH Recruitment

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key player in our customer service team, you will be responsible for delivering exceptional customer experiences and resolving customer inquiries in a timely and professional manner.

Key Responsibilities:

  • Provide exceptional customer service through various communication channels, including phone, email, and chat.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Stay up-to-date with product knowledge and company information to provide accurate and helpful responses to customers.
  • Meet or exceed customer service metrics and performance targets.

What We Offer:

As a Customer Service Advisor at TH Recruitment, you will have the opportunity to work with a dynamic and supportive team, develop your customer service skills, and contribute to the success of our organization.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • High school diploma or equivalent required; post-secondary education in a related field an asset.

Language: English (en-US)



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