Care Home Operations Coordinator

20 hours ago

Speke, United Kingdom Service Care Solutions Full time
About the Role

We are seeking a highly organized and detail-oriented Care Home Service Administrator to join our team at Service Care Solutions. As the first point of contact for visitors, residents, and families, you will play a key role in maintaining smooth and efficient operations within our care home.

Key Responsibilities
  • Visitor Reception: Greet and welcome visitors to the service with a friendly and professional demeanor.
  • Communication Management: Handle phone and in-person inquiries from families, residents, and staff, providing clear and professional responses.
  • Support for Management: Assist the Manager by tracking customer contacts, monitoring inquiries, and ensuring timely follow-ups.
  • Information Display: Keep communication notice boards up-to-date, ensuring they are accurate, tidy, and professional.
  • Confidentiality: Maintain strict confidentiality regarding all resident and staff matters.
  • Record Keeping: Maintain accurate records of residents and staff, including next of kin and emergency contact details.
  • Financial Administration: Oversee key financial processes, including the submission of invoicing and funding information to the Finance Team.
  • Funding Liaison: Work with referrers, CCG, and other funders to ensure correct funding is in place for each resident.
  • Fee Collection: Liaise with Finance Teams, residents, and next of kin to assist in the collection of overdue resident fees.
  • Purchasing: Manage ordering of goods and services, receipting deliveries, and approving invoices for payment.
  • Agency Hours Reporting: Ensure accurate and timely capture and reporting of agency hours.
Requirements
  • Proven experience: In an administrative role, preferably within a care home or similar setting.
  • Excellent organizational skills: With attention to detail.
  • Strong communication skills: Both written and verbal, with a professional and approachable manner.
  • Ability to handle sensitive information: With discretion and confidentiality.
  • Experience in financial administration: And invoicing.
  • Proficiency in office software: And financial systems.
  • Ability to multitask and prioritize effectively: To meet the demands of the role.

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