Operations Control Coordinator

7 days ago


Brampford Speke, Devon, United Kingdom The Very Group Full time
About the Role

This is a permanent position within The Very Group, a leading e-commerce company. As an Operations Control Coordinator, you will play a crucial role in ensuring the efficient operation of our customer care estate.

Key Responsibilities
  • Lead and facilitate accurate real-time tracking of resource supply, including shrinkage management, across the customer care estate.
  • Collaborate with Ops Control Analysts to make informed decisions to improve resource efficiency, productivity, and performance.
  • Manage outbound dialler campaigns for Collections and Insurance, ensuring file utilization and efficiency.
  • Monitor real-time data across all channels, providing stakeholders with service level updates per line of business.
  • Build strong relationships with planning and operational teams, maintaining two-way feedback channels and resolving differences of opinion to deliver the best plan.
  • Manage user security setup for all systems for Customer Care contact centre staff, with robust controls for joiners, movers, and leavers.
About You

We are looking for a passionate and proud individual who is a natural problem solver and team player. You will have a strong desire to connect, lead, collaborate, and be part of a dynamic team. This is an exciting opportunity to play a key role in The Very Group's ambitious journey and make a positive impact on the business.

What We Offer
  • A flexible, hybrid working model.
  • An inclusive culture and environment.
  • 23 days holiday + bank holidays.
  • Udemy learning platform.
  • Bonus potential (performance and business-related).
  • Up to 25% discount on products.
  • Matched pension up to 6%.


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