Operations Control Coordinator
7 days ago
This is a permanent position within The Very Group, a leading e-commerce company. As an Operations Control Coordinator, you will play a crucial role in ensuring the efficient operation of our customer care estate.
Key Responsibilities- Lead and facilitate accurate real-time tracking of resource supply, including shrinkage management, across the customer care estate.
- Collaborate with Ops Control Analysts to make informed decisions to improve resource efficiency, productivity, and performance.
- Manage outbound dialler campaigns for Collections and Insurance, ensuring file utilization and efficiency.
- Monitor real-time data across all channels, providing stakeholders with service level updates per line of business.
- Build strong relationships with planning and operational teams, maintaining two-way feedback channels and resolving differences of opinion to deliver the best plan.
- Manage user security setup for all systems for Customer Care contact centre staff, with robust controls for joiners, movers, and leavers.
We are looking for a passionate and proud individual who is a natural problem solver and team player. You will have a strong desire to connect, lead, collaborate, and be part of a dynamic team. This is an exciting opportunity to play a key role in The Very Group's ambitious journey and make a positive impact on the business.
What We Offer- A flexible, hybrid working model.
- An inclusive culture and environment.
- 23 days holiday + bank holidays.
- Udemy learning platform.
- Bonus potential (performance and business-related).
- Up to 25% discount on products.
- Matched pension up to 6%.
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Operations Control Coordinator
6 days ago
Brampford Speke, Devon, United Kingdom The Very Group Full timeAbout the RoleThis is a fantastic opportunity to join The Very Group as a Operations Control Coordinator, where you will play a crucial role in ensuring the smooth operation of our customer care estate.Key Responsibilities:Lead and facilitate accurate real-time tracking of resource supply, including shrinkage management, across the customer care estate.Work...
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Operations Control Coordinator
7 days ago
Brampford Speke, Devon, United Kingdom The Very Group Full timeAbout the RoleThis is a fantastic opportunity to join The Very Group as a Operations Control Coordinator, where you will play a crucial role in ensuring the smooth operation of our customer care estate.Key Responsibilities:Lead and facilitate accurate real-time tracking of resource supply, including shrinkage management, across the customer care estate.Work...
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Brampford Speke, Devon, United Kingdom The Very Group Full timeAbout the RoleThis is a fantastic opportunity to join The Very Group as a Operations Control Coordinator, where you will play a key role in ensuring the smooth operation of our customer care estate. As a key member of the Operations Control team, you will be responsible for analyzing and interpreting data to make informed decisions that drive efficiency,...
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