We are seeking a highly skilled and experienced Department Manager to join our Customer Excellence team at The Very Group. As a key member of our team, you will play a vital role in leading our Customer Care efforts and ensuring that our customers receive exceptional service.

• Support the Senior Operations Manager in delivering departmental initiatives, strategy, and budgets.
• Work in partnership with the Customer Care change squad to ensure operational awareness and oversight of all changes impacting Customer Excellence.
• Develop and maintain strong stakeholder management skills, coordinating activities across multiple departments to improve processes and outcomes for our customers.
• Ensure the team is up-to-date on all regulatory requirements and that team activities remain consistent and compliant.
• Lead the team to achieve performance objectives in line with regulatory, compliance, and quality standards.
• Drive people engagement across the department and encourage a customer-centric culture.
• Collaborate with the wider Customer Care Operations Team to build and drive strategy plans in line with The Very Group's vision and priorities.

We are looking for a passionate and experienced individual who is committed to delivering exceptional customer service. You will have a proven track record of working in a regulated environment, with experience of FCA, FOS, and GDPR principles. You will be a self-motivated and ambitious individual with a natural desire to connect, lead, collaborate, and be a team player.

• A hybrid working model that offers flexibility and work-life balance.
• An inclusive culture and environment that values diversity and promotes equality.
• A comprehensive benefits package, including 30 days holiday, Udemy learning platform, bonus potential, and matched pension.
• Opportunities for personal growth and development, with a focus on customer-centric skills and knowledge.