Department Manager

7 days ago

Brampford Speke, Devon, United Kingdom The Very Group Full time
About the Role

We are seeking a highly skilled and experienced Department Manager to join our Customer Excellence team at The Very Group. As a key member of our team, you will play a vital role in leading our Customer Care efforts and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Support the Senior Operations Manager in delivering departmental initiatives, strategy, and budgets.
  • Work in partnership with the Customer Care change squad to ensure operational awareness and oversight of all changes impacting Customer Excellence.
  • Develop and maintain strong stakeholder relationships, coordinating activities across multiple departments to improve processes and outcomes for our customers.
  • Ensure the team is up-to-date on all regulatory requirements and that team activities remain consistent and compliant.
  • Lead the team to achieve performance objectives in line with regulatory, compliance, and quality standards.
  • Drive people engagement across the department and foster a customer-centric culture.
  • Collaborate with the wider Customer Care Operations Team to develop and drive strategy plans in line with The Very Group's vision and priorities.
About You

We are looking for a passionate and experienced individual who is committed to delivering exceptional customer service. You will have a proven track record of working in a regulated environment, with experience of FCA, FOS, and GDPR principles. You will be a self-motivated and ambitious individual with a natural ability to connect, lead, and collaborate with others.

What We Offer
  • A hybrid working model that offers flexibility and work-life balance.
  • An inclusive culture and environment that values diversity and promotes equality.
  • A comprehensive benefits package, including 30 days holiday, Udemy learning platform, and bonus potential.
  • Opportunities for career growth and development, with a focus on personal and professional development.

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