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Guest Services Ambassador

2 months ago

Sunninghill Berkshire, United Kingdom Royal Berkshire Hotel Full time

About the Role:

We are seeking a highly motivated and customer-focused Guest Services Assistant to join our team at the Royal Berkshire Hotel. As a key member of our Front of House team, you will be responsible for delivering exceptional guest experiences and ensuring that every guest feels valued and cared for.

Key Responsibilities:

  • Provide personalized and attentive service to guests, ensuring their needs are met and exceeded.
  • Support the reception and concierge teams in delivering seamless guest experiences.
  • Ensure the Front of House team is aware of business in the hotel through effective communication and use of internal systems.
  • Check VIP rooms to ensure hotel standards are met and amenities are in place.
  • Develop a passion for delivering excellent customer service and consistently strive to improve guest satisfaction.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and as part of a team.
  • Computer literacy and proficiency in using internal systems.
  • A clear, friendly, and professional telephone manner.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for training and development to enhance your skills and career progression.
  • A fun and dynamic work environment with a passionate team.