Guest Services Ambassador

3 weeks ago

Sunninghill, United Kingdom Coworth Park Full time
Unlock Your Potential as a Guest Services Assistant at Coworth Park

Coworth Park, a renowned hotel, is seeking a skilled Guest Services Assistant to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-ins, and providing personalized support to our valued guests.

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and inclusive work environment
  • Access to our award-winning learning academy
  • A comprehensive employee bonus scheme and excellent service charge
  • Complimentary stays and dining experiences across the Dorchester Collection Hotels
  • 50% F&B discount at selected bars and restaurants
  • Vibrant social events and team-building activities
  • Enhanced family leave entitlements and competitive Private Pension Scheme
  • Apprenticeship and training opportunities
  • A £1000 bonus for successful referrals
  • Access to immediate wellbeing advice and support

Your Key Responsibilities:

  • Welcome guests in a professional and courteous manner, ensuring a warm and hospitable atmosphere
  • Handle luggage delivery and collection with efficiency and care
  • Provide exceptional customer service, responding to guests' special requests and challenges
  • Show flexibility and creativity in dealing with unexpected situations

What We're Looking For:

  • A strong customer service ethic and excellent communication skills
  • The ability to work effectively in a fast-paced environment
  • A passion for delivering exceptional guest experiences
  • English language proficiency

We Celebrate Diversity and Inclusion:

Coworth Park is committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact our People & Culture team at humanresources.cpa@dorchestercollection.com

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