Guest Services Ambassador

4 weeks ago


Sunninghill, United Kingdom Coworth Park Full time
About the Role

We are seeking a highly skilled and enthusiastic Guest Services Assistant to join our team at Coworth Park. As a Guest Services Assistant, you will be responsible for delivering exceptional customer service and creating a warm and welcoming atmosphere for our guests.

Key Responsibilities
  • Welcome guests in a professional and courteous manner, ensuring they feel at home and receive the best possible experience.
  • Handle luggage delivery and collection with efficiency and care.
  • Provide a positive first impression of the hotel to all passers-by and visitors.
  • Show flexibility and creativity in dealing with guests' special requests and challenges.
What We Offer
  • A competitive employee bonus scheme and excellent service charge.
  • Complimentary stays, including breakfast, across the Dorchester Collection Hotels - up to 48 nights every year.
  • 50% F&B discount at selected bars and restaurants within the Dorchester Collection.
  • Vibrant social events that bring employees together.
  • Amazing benefits, including discounts in various high street and online shops, enhanced family leave entitlements, and a competitive Private Pension Scheme.
  • Apprenticeship, training, and development opportunities.
  • Up to £1000 bonus when you recommend a friend.
  • Access to immediate wellbeing advice, because We Care about our employees.
Requirements
  • Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each day. As a Guest Services Assistant, you'll have the opportunity to bring these to life and continue to create our legacy.
  • Excellent communication skills with a strong customer service ethic.
  • English is the primary language used in our hotel. You can comfortably communicate in this language.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at humanresources.cpa@dorchestercollection.com



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