Guest Services Ambassador

3 weeks ago

Sunninghill, United Kingdom Coworth Park Full time

About the Role

We are seeking a highly skilled and enthusiastic Guest Services Assistant to join our team at Coworth Park. As a Guest Services Assistant, you will be responsible for delivering exceptional customer service and creating a warm and welcoming atmosphere for our guests.

Key Responsibilities

  • Provide exceptional customer service to guests, ensuring they feel valued and cared for throughout their stay.
  • Handle luggage delivery and collection with efficiency and professionalism.
  • Ensure a positive first impression of the hotel for all passers-by and visitors.
  • Show flexibility and creativity in dealing with guests' special requests and challenges.

What We Offer

  • A competitive salary and excellent benefits package.
  • Opportunities for career development and growth within the company.
  • A dynamic and supportive work environment.
  • Access to our award-winning learning academy.
  • A comprehensive training program to ensure you have the skills and knowledge needed to excel in your role.

Requirements

  • Excellent communication and interpersonal skills.
  • A strong customer service ethic and ability to work in a fast-paced environment.
  • English is the primary language used in our hotel, and you must be able to communicate comfortably in this language.

We Celebrate Diversity

Coworth Park is committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at humanresources.cpa@dorchestercollection.com

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