NHS 111 Call Handler

2 days ago


Peterborough, Peterborough, United Kingdom HUC Full time
About the Role

We are seeking a highly skilled and compassionate NHS 111 Call Handler to join our team at HUC. As a key member of our operation, you will be responsible for providing exceptional patient care and support to individuals in need of urgent medical attention.

Key Responsibilities
  • Deliver a high-quality, safe, and competent call handling service to patients, their representatives, and healthcare professionals.
  • Represent HUC in a professional and courteous manner, adhering to agreed protocols and guidelines.
  • Utilize decision support software to prioritize presenting clinical symptoms and provide appropriate responses based on patient needs.
  • Ensure patients are directed to the most suitable service, whether it's a clinician, ambulance, or other available resources.
  • Liaise with other agencies and healthcare providers to facilitate seamless patient care.
  • Identify and report any issues that may impact service delivery to the Manager on duty.
  • Collaborate with colleagues to enhance patient care and share knowledge and skills.
  • Reflect the diversity of healthcare communities by utilizing all available resources to facilitate access to services for patients with barriers to communication and understanding.
About HUC

HUC is a thriving organization that has expanded and diversified its service offering. As an NHS 111 Call Handler, you will play a vital role in our operation and have opportunities for skill development and career growth within our organization.

As a key point of contact for patients, their relatives, and healthcare professionals, you will assess patient conditions, direct them to the most suitable healthcare professional or service, and provide clear advice on symptom management.

You will be trained to use advanced listening and probing skills to ensure every patient receives clear advice and signposting.

What We Offer
  • NHS Pension Scheme with employer contributions
  • Travel and expenses opportunities
  • Training and development opportunities
  • Employee perks and discounts through our Heroes hub employee benefit and wellbeing site
  • Employee Assistance Programme

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