NHS 111 Operations Coordinator

4 weeks ago


Peterborough, Peterborough, United Kingdom HUC Full time

Job Overview

As a vital member of the HUC team, the 111 Administrative Support Specialist will contribute significantly to the operational efficiency of our service. Your role will involve providing essential administrative assistance to the management team at our Contact Centre, ensuring that our services run seamlessly.

Key Responsibilities

Your primary duties will encompass, but are not limited to:

  • Offering secretarial and administrative support to the NHS 111 team, including tasks such as typing, managing schedules, organizing meetings, and handling correspondence.
  • Assisting in the upkeep of Standard Operating Procedures (SOPs) and ensuring that updates are communicated effectively.
  • Aiding in the maintenance of contingency manuals and other NHS 111 documentation, ensuring accuracy and timely distribution.
  • Supporting the recruitment process by coordinating interview schedules, preparing documents, engaging with candidates, and facilitating selection assessments.
  • Contributing to the smooth operation of the service by managing employee-related matters, including scheduling appraisals and handling return-to-work processes.
  • Reporting directly to the 111 Support Manager and assisting with various administrative tasks as required by the service's needs.
  • Collaborating closely with all Contact Centre managers to promote effective teamwork.
  • Coordinating with healthcare facilities for PLT planning in conjunction with the CAS team.
  • Generating accurate daily reports, including situation reports.
  • Ordering necessary staffing equipment and resources as needed.

About HUC

HUC is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of age, caring responsibilities, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or socio-economic background. If you require any reasonable adjustments during the application or recruitment process, please reach out to us.

We reserve the right to close this vacancy early if we receive a sufficient number of applications.

Job Responsibilities

For comprehensive details regarding the job description and person specification, please refer to the attached documentation.

Required Skills

Essential Skills

  • Proficient and accurate IT skills, particularly with Microsoft Office applications.


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