NHS 111 Call Handler

5 days ago


Peterborough, Peterborough, United Kingdom HUC Full time

About the Role

HUC is seeking a skilled and compassionate NHS 111 Call Handler to join our team. As a key member of our operation, you will be responsible for delivering exceptional patient care and ensuring that individuals receive the right medical attention when they need it most.

Key Responsibilities

  • Deliver a high-quality, safe, and competent call handling service for callers to NHS111, including patients, their representatives, and healthcare professionals.
  • Represent HUC in a professional and courteous manner, adhering to agreed protocols.
  • Prioritize presenting clinical symptoms, supported by decision support software, throughout a 24-hour period.
  • Use the NHS Pathways software to provide the appropriate response based on the patient's symptoms/needs.
  • Ensure patients are prioritized appropriately and directed to the most suitable service, which may involve transferring the call to a clinician, dispatching an ambulance, or referring to other available services.
  • Liaise with other agencies and healthcare providers to ensure patients receive the best possible care.
  • Identify and report any issues that may negatively impact service delivery to the Manager on duty in a timely manner.
  • Work collaboratively within the organization, sharing knowledge and skills to enhance patient care.
  • Reflect the diversity of needs in healthcare communities by utilizing all available resources to facilitate access to the service where there are barriers to communication and understanding.

About HUC

HUC is a thriving organization that has enabled us to expand and diversify our service offering. As an NHS 111 Call Handler, you will play a vital part in our operation and have opportunities for development and growth within our organization.

What We Offer

  • NHS Pension Scheme (approx. 20% employer contributions)
  • Travel and expenses opportunities
  • Training and development
  • Employee perks and discounts through our Heroes hub employee benefit & wellbeing site
  • Employee Assistance Programme

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