Medical Call Centre Agent
5 days ago
About the Role
HUC is seeking a skilled and compassionate NHS 111 Call Handler to join our team. As a key member of our urgent care team, you will be responsible for providing exceptional patient care and support to individuals in need of medical attention.
Key Responsibilities
- Deliver a high-quality, safe, and competent call handling service to patients, their representatives, and healthcare professionals.
- Represent HUC in a professional and courteous manner, adhering to agreed protocols and guidelines.
- Prioritize patient needs and direct them to the most appropriate healthcare service or professional, using decision support software and NHS Pathways.
- Liaise with other agencies and healthcare providers to ensure seamless patient care and referral.
- Identify and report any issues that may impact service delivery to the Manager on duty.
- Work collaboratively with colleagues to enhance patient care and share knowledge and skills.
- Utilize resources to facilitate access to services for patients with communication barriers.
About HUC
HUC is a thriving organization that provides critical healthcare services to millions of patients across various regions. As an NHS 111 Call Handler, you will play a vital role in our operation and have opportunities for growth and development within our organization.
What We Offer
- NHS Pension Scheme with employer contributions
- Travel and expenses opportunities
- Training and development programs
- Employee perks and discounts through our Heroes hub employee benefit & wellbeing site
- Employee Assistance Programme
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