Medical Call Centre Agent

5 days ago


Peterborough, Peterborough, United Kingdom HUC Full time

About the Role

HUC is seeking a skilled and compassionate NHS 111 Call Handler to join our team. As a key member of our urgent care team, you will be responsible for providing exceptional patient care and support to individuals in need of medical attention.

Key Responsibilities

  • Deliver a high-quality, safe, and competent call handling service to patients, their representatives, and healthcare professionals.
  • Represent HUC in a professional and courteous manner, adhering to agreed protocols and guidelines.
  • Prioritize patient needs and direct them to the most appropriate healthcare service or professional, using decision support software and NHS Pathways.
  • Liaise with other agencies and healthcare providers to ensure seamless patient care and referral.
  • Identify and report any issues that may impact service delivery to the Manager on duty.
  • Work collaboratively with colleagues to enhance patient care and share knowledge and skills.
  • Utilize resources to facilitate access to services for patients with communication barriers.

About HUC

HUC is a thriving organization that provides critical healthcare services to millions of patients across various regions. As an NHS 111 Call Handler, you will play a vital role in our operation and have opportunities for growth and development within our organization.

What We Offer

  • NHS Pension Scheme with employer contributions
  • Travel and expenses opportunities
  • Training and development programs
  • Employee perks and discounts through our Heroes hub employee benefit & wellbeing site
  • Employee Assistance Programme

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