Lead Administrative Support Specialist

3 weeks ago

Glasgow, Glasgow City, United Kingdom NHS Scotland Full time

NHS Scotland is one of the largest healthcare providers in the UK, employing approximately 40,000 individuals across various clinical and non-clinical roles. We are dedicated to delivering comprehensive healthcare services, including acute hospital care, primary care, community services, and mental health support to a population exceeding 1.15 million.

We are excited to announce a new opportunity to join a multidisciplinary team within a progressive healthcare initiative. The successful candidate will play a vital role in providing administrative and secretarial support to all team members, contributing to a positive and professional atmosphere.

Key Responsibilities:

  • Develop and maintain efficient office systems, serving as the primary contact for service users and healthcare professionals.
  • Oversee daily administrative operations, ensuring smooth and effective service delivery.
  • Provide comprehensive secretarial support to management and clinical leaders.
  • Act as the first point of contact for inquiries directed to the management team.
  • Handle routine correspondence on behalf of management and draft more complex communications as needed.
  • Address personal and telephone inquiries regarding feedback and complaints, directing them to appropriate personnel when necessary.
  • Ensure timely communication of messages to management.
  • Offer information and guidance to patients regarding feedback and complaint procedures.
  • Assist in recording complaints and feedback as required.
  • Produce a variety of documents, including correspondence, reports, and presentations, with a high level of accuracy.
  • Compile information from diverse sources for reporting purposes.
  • Manage diary commitments effectively, resolving scheduling conflicts.
  • Assist in organizing meetings, events, and conferences as directed.
  • Ensure that management receives all relevant materials for meetings promptly.
  • Attend meetings, coordinating all necessary arrangements, including venue booking and minute-taking.
  • Welcome visitors and provide appropriate hospitality.

Inclusivity Commitment: NHS Scotland values diversity and encourages applications from all community sectors. We are committed to fostering an inclusive workplace culture.

For more information: Details on how to reach the Recruitment Service can be found in the Candidate Information Packs.

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