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Lead Administrative Support Specialist
2 months ago
NHS Scotland is a prominent healthcare organization dedicated to delivering comprehensive health services to a diverse population. With a workforce of approximately 40,000 professionals, we are committed to providing high-quality care across various clinical and administrative roles.
We are currently seeking a Lead Administrative Support Specialist to join our dynamic team within a new multidisciplinary environment. This role is pivotal in ensuring efficient operations and delivering exceptional administrative support to our dedicated staff.
Key Responsibilities:
- Develop and maintain effective office systems, serving as the primary contact for service users and healthcare professionals.
- Oversee daily administrative functions, ensuring optimal service delivery and operational efficiency.
- Provide comprehensive secretarial support to management and clinical team leaders.
- Act as the first point of contact for inquiries directed to the management team.
- Manage routine correspondence on behalf of the management, including drafting complex communications.
- Handle personal and telephone inquiries regarding feedback and complaints, directing them to appropriate personnel as necessary.
- Ensure timely communication of messages to management.
- Offer guidance and information to patients regarding feedback and complaint procedures.
- Assist in documenting complaints and feedback when required.
- Produce a variety of documents, including reports and presentations, with a high level of accuracy.
- Compile information from multiple sources for reporting purposes.
- Coordinate and prioritize diary commitments to maximize the efficiency of management schedules.
- Assist in organizing meetings, events, and conferences, ensuring all logistical arrangements are met.
- Prepare and distribute meeting materials, including agendas and minutes, while following up on action items.
- Welcome visitors and provide appropriate hospitality.
Inclusivity Commitment: NHS Scotland values diversity and encourages applications from all sectors of the community. We are proud to foster an inclusive culture within our workforce.
For further information: Please refer to the Candidate Information Packs for details on how to contact the Recruitment Service.
