Sales Associate

2 weeks ago

Harrogate, North Yorkshire, United Kingdom Virgin Media O2 Full time

Flexibility is crucial in our retail environment, and you may be asked to work additional hours as necessary. We will provide ample notice to accommodate your schedule.

As a Retail Advisor at Virgin Media O2, your primary responsibility will be to deliver exceptional in-store performance and customer service, collaborating with your team to achieve the broader objectives of the store. At Virgin Media O2, we take pride in providing a distinctive customer experience. We will equip and empower you to excel by understanding our customers, identifying their needs, and recommending the most suitable products and services to enhance their digital experiences.

You play a vital role in creating memorable interactions for our customers and contributing to the success of our store. Here’s what you need to know:

Key Responsibilities
  • Become knowledgeable about all aspects of Virgin Media O2, promoting our offerings, services, and brand.
  • Consistently achieve store targets by crafting personalized recommendations and sharing our unique value proposition.
  • Take responsibility for your performance and contribute to the overall success of Virgin Media O2.
  • Seize opportunities for personal growth with support from store leadership and available resources.
Training Program

Experience a comprehensive induction program that covers all facets of Virgin Media O2. We will ensure you are well-prepared for success and capable of serving our customers effectively. Attendance at a 4-day (30 hours) induction within the first two weeks of your employment is required. Further details will be discussed during your initial interview.

About Us

Virgin Media O2 is recognized as the UK's fastest broadband network and one of the most beloved mobile brands in the nation.

We are an equal opportunity employer, committed to eliminating bias and barriers for our employees and candidates. We integrate equity and inclusion into all our practices, allowing you to be your authentic self throughout your application journey.

Essential Qualifications

  • Strong active listening skills to comprehend customer needs and preferences;
  • Empathy to connect with our customers and provide tailored service;
  • Excellent communication skills to convey information clearly and effectively manage customer inquiries and complaints;
  • Self-driven to meet established sales targets.
Additional Qualities We Seek
  • A genuine interest in technology, with a commitment to continuous learning;
Benefits
  • Competitive hourly wage of £11.81, with opportunities to earn more through our accreditation program.
  • 23 days of annual leave plus an additional day off for your birthday, with options to buy and sell leave to meet your personal needs.
  • An excellent pension scheme, matching contributions up to 10%.
  • Employee BUPA medical coverage, health care plan, and life insurance.
  • A variety of Family Friendly policies, including neonatal leave, 14-week paternity leave, and carer's leave.
  • In addition to these benefits, we offer a wide range of support, rewards, and tools focused on helping you prioritize what truly matters.
Next Steps

Embark on your journey with us through a streamlined recruitment process:

  • Upon submitting your application, successful candidates will receive a call from one of our recruiters to discuss the role in detail and conduct a competency-based telephone interview.
  • If the initial conversation is positive, we will schedule an interview with the hiring manager for a thorough discussion at the store.
  • Impress during the interview, and upon success, you will receive an offer to commence your training and join our experienced and inclusive team.
Security Vetting

Please note that all candidates selected for this position will undergo security vetting checks prior to starting employment. These checks are essential to ensure the safety and integrity of our operations and will include background checks and other relevant security assessments.

If you have specific support needs during the process, please inform a team member, and we will gladly make accommodations to ensure a smooth and inclusive experience for you. Your comfort and success are important to us. Thank you for your interest in becoming part of the Virgin Media O2 family.

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