Sales Associate
2 weeks ago
Flexibility is crucial in our retail environment, and you may be asked to work additional hours as required. We will provide ample notice to accommodate your availability.
As a Retail Advisor at Virgin Media O2, your primary responsibility will be to deliver exceptional in-store performance and customer service, collaborating with your colleagues to achieve the broader objectives of the store. At Virgin Media O2, we take pride in providing a distinctive customer experience. We will equip and empower you to excel by understanding our customers, identifying their needs, and suggesting the most suitable products and services to enhance their digital experiences.
You play a vital role in creating memorable interactions for our customers and contributing to the success of our store. Here’s what you need to know:
Key Responsibilities- Become knowledgeable about all aspects of Virgin Media O2, promoting our offerings, services, and brand.
- Consistently achieve store objectives by crafting personalized recommendations and communicating our brand message effectively.
- Take responsibility for your performance and contribute to the overall success of Virgin Media O2.
- Seize opportunities for personal growth with support from store leadership and available resources.
Experience a comprehensive induction program that covers all facets of Virgin Media O2. We will ensure you are well-prepared for success and capable of serving our customers effectively. Attendance at a 4-day (30 hours) induction within the first two weeks of your employment is required. Further details will be discussed during your telephone interview.
About UsVirgin Media O2 is recognized as the UK's fastest broadband network and one of the most beloved mobile brands in the nation.
We are an equal opportunities employer, striving to eliminate bias and barriers for our employees and candidates. We integrate equity and inclusion into everything we do, allowing you to be your authentic self throughout your application journey with us.
Essential Qualifications
- Strong active listening skills to comprehend customer needs and preferences;
- Empathy to connect with our customers and deliver a personalized service;
- Excellent communication skills to convey information clearly and manage customer complaints effectively;
- Self-driven to meet agreed sales targets.
- A genuine interest in technology, with a commitment to continually expanding your knowledge;
- Competitive hourly wage of £11.81, with opportunities to earn more through our accreditation program.
- 23 days of annual leave plus an additional day off for your birthday, with options to buy and sell leave to meet your personal needs.
- An excellent pension scheme, matching contributions up to 10%.
- Employee BUPA medical coverage, health care plan, and life assurance.
- A variety of Family Friendly policies, including neonatal leave, 14-week paternity leave, and carer's leave.
- In addition to these benefits, we offer a wide range of support, rewards, and tools designed to help you prioritize what truly matters.
Embark on your journey with us through a streamlined recruitment process:
- Upon submitting your application, successful candidates will receive a call from one of our recruiters to discuss the role in detail and conduct a competency-based telephone interview.
- If the initial conversation is successful, you will be scheduled for a comprehensive interview with the hiring manager at the store.
- Impress during the interview, and upon success, you will receive an offer to commence your training and join our experienced and inclusive team.
Please note that all candidates selected for this position will be required to undergo security vetting checks prior to starting employment. These checks are essential to ensure the safety and integrity of our operations and will include background checks and other relevant security assessments.
If you have any specific support needs throughout the process, please inform a team member, and we will gladly tailor accommodations to ensure a smooth and inclusive experience for you. Your comfort and success are important to us. Thank you for your interest in becoming part of the Virgin Media O2 family.
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