Client Account Coordinator

3 weeks ago

London, Greater London, United Kingdom La Fosse Full time

About Us

La Fosse is a global talent solutions firm specializing in technology, digital, and transformation sectors. Our headquarters are located in London, with additional teams in Birmingham, Amsterdam, and Dubai.

We collaborate with our clients to devise solutions for their business and personnel challenges, utilizing our recruitment, academy, solutions, and executive search services. Our focus extends beyond merely filling vacancies; we aim to construct diverse, high-performing teams. We assist in providing immediate capacity while fostering long-term capabilities, addressing current skill shortages, and, crucially, anticipating future requirements with exceptional, diverse talent.

Our mission is to cultivate an environment where talent is acknowledged irrespective of background and lived experiences. We are more than just a business; we are a community. As an employee-owned organization, with 51% of La Fosse owned by our staff, we value the power of collective decision-making. This distinctive structure fosters enhanced engagement, productivity, and innovation, granting our employees a genuine stake in our success. We aspire for our team members to have a voice in the operation of La Fosse and to create more opportunities for them to play a significant role in our growth. Most importantly, employee ownership enables us to preserve our culture, ethos, and values as we continue to expand our business together.

The Role

As a member of the Credit Control Team, you will be responsible for collecting and minimizing the overall debt levels while managing client accounts on a temporary to permanent basis.

Key Responsibilities

  • Overseeing and maintaining a ledger valued at up to 3 million, encompassing approximately 60 clients.
  • Achieving targets for monthly receivables while minimizing bad debt.
  • Collaborating with sales Account Managers concerning overdue or disputed accounts.
  • Identifying high-risk accounts in advance and monitoring customer payment trends and credit risk.
  • Evaluating the creditworthiness of potential and existing clients, including setting credit limits and payment terms.
  • Creating new client accounts and ensuring proper setup in the system.
  • Contacting new clients to guarantee accurate onboarding.
  • Performing reconciliations and allocations, with the ability to reconcile accounts.
  • Managing customer relationships, ensuring effective communication and resolution of credit issues.
  • Responding promptly to all client inquiries.
  • Maintaining strong relationships with our clients.
  • Engaging with senior stakeholders within the organization.

Required Skills

  • Strong analytical and numerical abilities.
  • Excellent communication and interpersonal skills.
  • Experience with credit control systems such as Credit Safe, Netsuite, or Bullhorn (preferred).
  • Attention to detail and accuracy in data management.
  • Proficient in Excel, including pivot tables and VLOOKUPs.
  • Self-motivated with the ability to thrive under pressure and adapt to changing circumstances.
  • Persistent and enthusiastic problem solver.
  • Proactive approach with the ability to take initiative.

Benefits

Competitive base salary with an OTE bonus scheme.

  • Award-winning training and development at every stage of your career.
  • Employee-owned business model.
  • Hybrid flexible working arrangements.
  • Clear career progression pathways.
  • Gymbox membership.
  • Annual company ski trip.
  • Quarterly business incentives and monthly team rewards.
  • Weekly office massages.
  • 24-hour healthcare support hotline.
  • Cycle to work scheme.
  • Discounted Bupa dental and medical coverage.
  • Hypnotherapy sessions.

We welcome applicants from all backgrounds. If there are ways we can enhance our recruitment process to better accommodate you and allow you to showcase your best self, please let us know.

We recognize that some individuals may require additional time for assessments, alternative application methods, or may benefit from having interview questions or guidance prior to interviews.

We are open to any suggestions or requests you may have and continuously seek innovative ways to assess talent.

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