Educational Support Specialist
3 weeks ago
Durham University is a prestigious institution known for its commitment to academic excellence and a vibrant community. We offer a diverse range of career opportunities that contribute to our mission of providing a world-class educational experience. We invite you to explore the benefits of joining our esteemed University and discover what makes Durham a unique place to work and live.
Position Overview
In response to a comprehensive evaluation of our Student Support Services, Durham University has initiated the establishment of Student Support Hubs across our academic faculties. We are looking for a dedicated Academic Support Coordinator to assist in executing our strategic vision for an exceptional student experience and to deliver academic support within the Faculty of Science. These hubs will serve as essential resources for students, offering guidance and assistance to those facing challenges in their academic journey, ensuring they receive timely and consistent support for their educational development.
The successful candidate will engage directly with students in various academic departments, collaborating with Learning and Teaching teams and academic personnel in key student-facing roles to proactively identify and assist students who may require additional support. This role also involves providing advice to both staff and students regarding the University's policies, regulations, and wellbeing support processes.
Career Development
This position offers a clear pathway for career advancement within the University's student support framework, including specialized training and development opportunities.
Benefits of Working at Durham
Joining Durham University comes with a competitive salary and a comprehensive benefits package, including:
- 27 days of annual leave plus 8 public holidays and 4 customary days, totaling 39 days off per year.
- Flexible commuting options, including campus parking, a cycle-to-work scheme, and discounts with local transport providers.
- Health and wellbeing support, including discounted access to our state-of-the-art sports facilities and a 24/7 Employee Assistance Programme.
- On-site childcare facilities and access to holiday camps for children aged 5-16.
- Generous family-friendly policies, including maternity and adoption leave.
- Commitment to professional development with a wide range of training courses and opportunities for career progression.
- Participation in community volunteering initiatives.
- Exclusive discounts through our benefits portal for various retailers and services.
- Access to robust pension schemes.
Commitment to Equality, Diversity, and Inclusion
Durham University is dedicated to fostering an inclusive environment where all individuals can thrive. We believe that our workforce should reflect the diversity of the global community. Our commitment to equality, diversity, and inclusion is integral to our strategy and daily operations. We encourage applications from individuals who are underrepresented in our workforce, including those with disabilities and members of minority ethnic communities.
Application Process
To apply, candidates should demonstrate how their skills and experiences align with the requirements outlined in the person specification. Applications should include a CV and a cover letter detailing relevant experiences.
Role Responsibilities
Service Delivery
- Uphold the University's values, ensuring equality, diversity, and inclusion are reflected in all service aspects.
- Provide expert advice and resolve issues related to student support services.
- Utilize problem-solving skills to address and recommend solutions for relevant challenges.
- Maintain accurate records and report on student support activities.
- Support student welfare and refer them to appropriate services as needed.
- Effectively manage and prioritize workload to meet role requirements.
- Plan and execute projects and events in alignment with departmental objectives.
- Solicit feedback to continuously improve service delivery.
- Engage in meetings and committees to enhance service offerings.
- Collaborate with various departments to promote inclusive initiatives.
- Act as a primary contact for student support inquiries.
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