Administrative Operations Manager

2 weeks ago


Huddersfield, United Kingdom Talent-UK Ltd Full time
Position Overview:
This role is for an experienced professional to oversee the operations of a dynamic sales office. The ideal candidate will possess a strong background in customer service management and will thrive in a collaborative environment.

Key Responsibilities:
  • Oversee customer expectations and satisfaction
  • Manage office operations and a small team
  • Contribute to business growth and development
  • Perform general administrative tasks
  • Maintain and enhance customer relationships
  • Handle key accounts and ensure their needs are met
  • Address escalated queries and complaints effectively
  • Manage complaint resolution processes
  • Process customer delivery requests efficiently
  • Coordinate customer equipment movements
  • Update and maintain customer records accurately
  • Conduct regular customer order follow-ups
  • Respond to online and email inquiries
  • Organize daily schedules for delivery personnel
  • Plan routes for efficient delivery
  • Engage in inbound and outbound sales activities
  • Prepare weekly stock check reports
  • Maintain customer retention reports
  • Implement digital marketing strategies
  • Handle invoicing processes
  • Participate in sales and marketing meetings

Candidate Profile:
The successful candidate will have a proven track record in customer service management and will be adaptable to a fast-paced and evolving work environment.

This opportunity is advertised by Talent-UK Ltd, an equal opportunities employer. Your application will be reviewed, and we will reach out to discuss your qualifications further.

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