Customer Solutions Representative

4 days ago

Nottingham, Nottingham, United Kingdom Nexeo Plastics Full time
About the Role

Nexeo Plastics is seeking a highly skilled and motivated Customer Solutions Representative to join our team. As a key member of our customer-facing team, you will be responsible for driving sales and revenue growth, fostering strong customer relationships, and contributing to the development and execution of commercial strategies.

Key Responsibilities
  • Customer Engagement and Relationship Management:
    • Actively engage with customers to understand their needs, provide product and price information, close reactive sales, and offer solutions that drive sales and revenue growth.
    • Develop and maintain strong relationships with key customers to foster loyalty, retention, and long-term business partnerships.
    • Play a pivotal role in driving customer acquisition and retention strategies through effective communication, negotiation, and problem-solving skills.
  • Sales and Order Processing:
    • Collaborate closely with the sales team to identify opportunities for upselling, cross-selling, and promoting new products or services to maximize sales potential.
    • Ensure accurate and timely processing of customer orders, including verifying pricing, terms, and conditions to optimize revenue generation.
  • Market Analysis and Data Insights:
    • Proactively monitor customer feedback to identify opportunities for improving product offerings and customer satisfaction.
    • Analyze sales data and customer feedback to generate insights and recommendations for optimizing sales performance.
  • Marketing Support and Promotional Activities:
    • Work closely with the marketing team to support promotional activities, product launches, and marketing campaigns that drive sales and increase market share.
  • Process Improvement and Strategic Development:
    • Continuously seek ways to streamline processes, improve efficiency, and enhance customer experience to drive repeat business and referrals.
    • Contribute to developing and implementing commercial strategies, goals, and objectives aligned with company targets and market demands.
    • Perform other tasks as assigned to support the overall success of the team and organisation.
Requirements
  • Education and Experience:
    • Preferred: Bachelor's degree in business administration, marketing, economics, or a related field.
    • Minimum of one year of experience in a customer-facing role within a commercial setting, ideally in sales, customer service, or related fields.
  • Language and Communication Skills:
    • Fluency in the local language and English, with outstanding communication skills to engage customers and drive commercial success.
    • Excellent interpersonal skills, including empathy, active listening, and building solid relationships with customers and colleagues.
  • Technical Proficiency:
    • Proficiency in MS Office, ERP systems (e.g., SAP), and CRM software to support commercial operations and manage customer relationships.
    • E-commerce knowledge is an asset.
  • Performance and Analytical Skills:
    • Proven track record of exceeding sales targets, driving revenue growth, and delivering exceptional customer satisfaction.
    • Strong analytical abilities to interpret sales data and customer feedback, inform strategic decisions, and drive business outcomes.
  • Mindset and Adaptability:
    • Proactive, results-oriented mindset focusing on achieving measurable business results and delivering customer value.
    • Adaptability and resilience to thrive in a fast-paced, dynamic environment, responding quickly to changing market conditions and customer needs.
    • Demonstrated resilience and ability to maintain composure under pressure, managing stress effectively to meet challenging targets and deadlines.
  • Team and Problem-Solving Skills:
    • Collaborative team player who can work effectively with cross-functional teams to achieve shared goals and objectives.
    • Strong problem-solving skills and a positive attitude, contributing to a supportive and productive work environment.
    • Ability to handle intermittent workloads throughout sales cycles, ensuring efficient management of time and resources.

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