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Customer Service Representative
2 months ago
We are seeking a highly motivated and organized individual to join our Onboarding Team as a Customer Service Representative. As a key member of our Operations Department, you will play a vital role in ensuring an excellent standard of service is provided and maintained to our customers.
Key Responsibilities- Customer Service: Ensure that all customer queries are managed, resolved, and closed within agreed timescales.
- Relationship Building: Build strong relationships with other teams across the business to ensure seamless communication and collaboration.
- Process Improvement: Maintain continuity of work operations by documenting and communicating required actions to management, identifying irregularities in processes, and shaping continuing needs.
- Enquiry Resolution: Liaise with non-customer and customer-facing teams to handle complex registration enquiries and resolve the enquiry with the customer.
- Business Process: Ensure that all business processes are robust and effective.
- Solution Provision: Provide solutions to a broad range of written and verbal enquiries raised by customers.
- Experience: Experience within the energy industry is preferred but not essential.
- Communication Skills: Great communicator with first-rate communication and interpersonal skills.
- Organizational Skills: Good organizational skills with the ability to organize own/team workload and plan ahead.
- Verbal/Numerical Skills: Good verbal and numerical skills.
- Ambition: Ambitious individual who wants a career opportunity.
- Analytical Skills: Naturally curious with immaculate attention to detail.
- Motivation: Motivated individual with a 'can-do' attitude and love to see success.
- Team Player: Team player who enjoys working closely with a team to help them develop.
- Flexibility: Flexible individual who can adapt as the role and business develops.
- Competitive Salary: Annual salary review.
- Benefits Package: 24 days annual leave + bank holidays, holiday buy, day off on your birthday, employee assistance programme, learning and development opportunities, enhanced paternity, maternity, and adoption policies, Yü made a difference awards, travel loan scheme, and more.
