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Customer Solutions Representative

2 months ago

Nottingham, Nottingham, United Kingdom Nexeo Plastics Full time
About Nexeo Plastics

Nexeo Plastics is a leading provider of thermoplastics solutions, serving customers across various end markets with a focus on delivering exceptional customer experiences.

Job Title: Customer Solutions Representative

We are seeking a highly motivated and results-driven Customer Solutions Representative to join our team. As a key member of our customer-facing team, you will be responsible for driving sales and revenue growth, fostering strong customer relationships, and contributing to the development and execution of commercial strategies.

Key Responsibilities:
  1. Customer Engagement and Relationship Management:
  • Actively engage with customers to understand their needs, provide product and price information, close reactive sales, and offer solutions that drive sales and revenue growth.
  • Develop and maintain strong relationships with key customers to foster loyalty, retention, and long-term business partnerships.
  • Play a pivotal role in driving customer acquisition and retention strategies through effective communication, negotiation, and problem-solving skills.
Sales and Order Processing:
  • Collaborate closely with the sales team to identify opportunities for upselling, cross-selling, and promoting new products or services to maximize sales potential.
  • Ensure accurate and timely processing of customer orders, including verifying pricing, terms, and conditions to optimize revenue generation.
Market Analysis and Data Insights:
  • Proactively monitor customer feedback to identify opportunities for improving product offerings and customer satisfaction.
  • Analyze sales data and customer feedback to generate insights and recommendations for optimizing sales performance.
Marketing Support and Promotional Activities:
  • Work closely with the marketing team to support promotional activities, product launches, and marketing campaigns that drive sales and increase market share.
Process Improvement and Strategic Development:
  • Continuously seek ways to streamline processes, improve efficiency, and enhance customer experience to drive repeat business and referrals.
  • Contribute to developing and implementing commercial strategies, goals, and objectives aligned with company targets and market demands.
  • Perform other tasks as assigned to support the overall success of the team and organization.
Requirements:
  1. Education and Experience:
  • Preferred: Bachelor's degree in business administration, marketing, economics, or a related field.
  • Minimum of one year of experience in a customer-facing role within a commercial setting, ideally in sales, customer service, or related fields.
Language and Communication Skills:
  • Fluency in the local language and English, with outstanding communication skills to engage customers and drive commercial success.
  • Excellent interpersonal skills, including empathy, active listening, and building solid relationships with customers and colleagues.
Technical Proficiency:
  • Proficiency in MS Office, ERP systems (e.g., SAP), and CRM software to support commercial operations and manage customer relationships.
  • E-commerce knowledge is an asset.
Performance and Analytical Skills:
  • Proven track record of exceeding sales targets, driving revenue growth, and delivering exceptional customer satisfaction.
  • Strong analytical abilities to interpret sales data and customer feedback, inform strategic decisions, and drive business outcomes.
Mindset and Adaptability:
  • Proactive, results-oriented mindset focusing on achieving measurable business results and delivering customer value.
  • Adaptability and resilience to thrive in a fast-paced, dynamic environment, responding quickly to changing market conditions and customer needs.
  • Demonstrated resilience and ability to maintain composure under pressure, managing stress effectively to meet challenging targets and deadlines.
Team and Problem-Solving Skills:
  • Collaborative team player who can work effectively with cross-functional teams to achieve shared goals and objectives.
  • Strong problem-solving skills and a positive attitude, contributing to a supportive and productive work environment.
  • Ability to handle intermittent workloads throughout sales cycles, ensuring efficient management of time and resources.