Customer Service Representative

2 months ago

Nottingham, Nottingham, United Kingdom VF Corporation Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at VF Corporation. As a key member of our Customer Service Team, you will be responsible for delivering exceptional service to our customers, providing timely and effective solutions to their queries and concerns.

Key Responsibilities
  • Communicate with customers via email, phone, and online chat to provide outstanding service and support.
  • Build strong relationships with customers to understand their needs and preferences, and provide personalized solutions to meet their expectations.
  • Process customer inquiries, resolve issues, and provide product information to ensure customer satisfaction.
  • Work collaboratively with internal teams to improve processes and enhance customer experience.
  • Identify opportunities to improve sales, brand loyalty, and customer satisfaction through data analysis and customer feedback.
Requirements
  • Fluent in Dutch and English, with excellent verbal and written communication skills.
  • Strong customer service skills, with the ability to remain calm and composed under pressure.
  • Ability to work in a fast-paced environment, with multiple tasks and deadlines.
  • Flexibility to adapt to changing business needs and priorities.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve customer issues.
What We Offer
  • A supportive and inclusive work environment, with opportunities for growth and development.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities to work with a global brand, with a diverse and dynamic team.
  • Professional development opportunities, including training and mentorship programs.
  • A fun and dynamic work environment, with regular team-building activities and social events.

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