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Customer Solutions Representative
2 months ago
Job Title: Customer Solutions Representative
Department: Customer Solutions
Location: Annesley, Notthingham
Reports to: Customer Solutions Supervisor UK
Position Purpose:
This role is pivotal in driving sales and revenue growth and fostering strong customer relationships. The ideal candidate will actively engage with customers, collaborate with internal teams, and contribute to the development and execution of commercial strategies.
- Key Responsibilities:
- Actively engage with customers to foster loyalty, retention, and long-term business partnerships.
- Collaborate closely with the sales team to identify opportunities for upselling, cross-selling, and promoting new products or services to maximize sales potential.
- Proactively monitor customer feedback to identify opportunities for improving product offerings and customer satisfaction.
- Analyze sales data and customer feedback to generate insights and recommendations for optimizing sales performance.
- Work closely with the marketing team to support promotional activities, product launches, and marketing campaigns that drive sales and increase market share.
- Continuously seek ways to streamline processes, improve efficiency, and enhance customer experience to drive repeat business and referrals.
- Contribute to developing and implementing commercial strategies, goals, and objectives aligned with company targets and market demands.
- Perform other tasks as assigned to support the overall success of the team and organisation.
Requirements:
Language and Communication Skills: Fluency in the local language and English, with outstanding communication skills to engage customers and drive commercial success. Excellent interpersonal skills, including empathy, active listening, and building solid relationships with customers and colleagues.
Technical Proficiency: Proficiency in MS Office, ERP systems (e.g., SAP), and CRM software to support commercial operations and manage customer relationships. E-commerce knowledge is an asset.
Performance and Analytical Skills: Proven track record of exceeding sales targets, driving revenue growth, and delivering exceptional customer satisfaction. Strong analytical abilities to interpret sales data and customer feedback, inform strategic decisions, and drive business outcomes.
What We Offer:
Permanent contract with competitive compensation and Social Benefits
Career growth opportunities in the industry plastics leader with an outstanding atmosphere
Recognition and Rewards
Home office policy (hybrid model)
Nexeo Plastics is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status and/or other legally protected characteristics.
