Customer Solutions Representative
1 month ago
Nexeo Plastics is seeking a highly motivated and results-driven Customer Solutions Representative to join our team. As a key member of our customer-facing team, you will be responsible for driving sales and revenue growth, fostering strong customer relationships, and delivering exceptional customer satisfaction.
Key Responsibilities:- Actively engage with customers through multiple channels to understand their needs, provide product and price information, close reactive sales, and offer solutions that drive sales and revenue growth.
- Develop and maintain strong relationships with key customers to foster loyalty, retention, and long-term business partnerships.
- Collaborate closely with the sales team to identify opportunities for upselling, cross-selling, and promoting new products or services to maximize sales potential.
- Ensure accurate and timely processing of customer orders, including verifying pricing, terms, and conditions to optimize revenue generation.
- Proactively monitor customer feedback to identify opportunities for improving product offerings and customer satisfaction.
- Analyze sales data and customer feedback to generate insights and recommendations for optimizing sales performance.
- Preferred: Bachelor's degree in business administration, marketing, economics, or a related field.
- Minimum of one year of experience in a customer-facing role within a commercial setting, ideally in sales, customer service, or related fields.
- Fluency in the local language and English, with outstanding communication skills to engage customers and drive commercial success.
- Technical proficiency in MS Office, ERP systems (e.g., SAP), and CRM software to support commercial operations and manage customer relationships.
- Proven track record of exceeding sales targets, driving revenue growth, and delivering exceptional customer satisfaction.
- Permanent contract with competitive compensation and Social Benefits.
- Career growth opportunities in the industry plastics leader with an outstanding atmosphere.
- Recognition and Rewards.
- Home office policy (hybrid model).
Nexeo Plastics is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, and/or other legally protected characteristics.
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