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Customer Solutions Representative
2 months ago
Nexeo Plastics is a leading provider of thermoplastics solutions, and we are seeking a highly skilled Customer Solutions Representative to join our team.
Job Summary:We are looking for a results-driven professional to drive sales and revenue growth, while fostering strong customer relationships. The ideal candidate will have excellent communication and interpersonal skills, with a proven track record of exceeding sales targets and delivering exceptional customer satisfaction.
Key Responsibilities:- Customer Engagement and Relationship Management:
- Develop and maintain strong relationships with key customers to foster loyalty, retention, and long-term business partnerships.
- Actively engage with customers to understand their needs, provide product and price information, close reactive sales, and offer solutions that drive sales and revenue growth.
- Play a pivotal role in driving customer acquisition and retention strategies through effective communication, negotiation, and problem-solving skills.
- Sales and Order Processing:
- Collaborate closely with the sales team to identify opportunities for upselling, cross-selling, and promoting new products or services to maximize sales potential.
- Ensure accurate and timely processing of customer orders, including verifying pricing, terms, and conditions to optimize revenue generation.
- Market Analysis and Data Insights:
- Proactively monitor customer feedback to identify opportunities for improving product offerings and customer satisfaction.
- Analyze sales data and customer feedback to generate insights and recommendations for optimizing sales performance.
- Marketing Support and Promotional Activities:
- Work closely with the marketing team to support promotional activities, product launches, and marketing campaigns that drive sales and increase market share.
- Process Improvement and Strategic Development:
- Continuously seek ways to streamline processes, improve efficiency, and enhance customer experience to drive repeat business and referrals.
- Contribute to developing and implementing commercial strategies, goals, and objectives aligned with company targets and market demands.
- Education and Experience: Preferred: Bachelor's degree in business administration, marketing, economics, or a related field. Minimum of one year of experience in a customer-facing role within a commercial setting, ideally in sales, customer service, or related fields.
- Language and Communication Skills: Fluency in the local language and English, with outstanding communication skills to engage customers and drive commercial success.
- Technical Proficiency: Proficiency in MS Office, ERP systems (e.g., SAP), and CRM software to support commercial operations and manage customer relationships.
- Performance and Analytical Skills: Proven track record of exceeding sales targets, driving revenue growth, and delivering exceptional customer satisfaction.
- Mindset and Adaptability: Proactive, results-oriented mindset focusing on achieving measurable business results and delivering customer value.
- Team and Problem-Solving Skills: Collaborative team player who can work effectively with cross-functional teams to achieve shared goals and objectives.
- Permanent contract with competitive compensation and Social Benefits
- Career growth opportunities in the industry plastics leader with an outstanding atmosphere
- Recognition and Rewards
- Home office policy (hybrid model)
Nexeo Plastics is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status and/or other legally protected characteristics.
