Client Relationship Executive

3 weeks ago

London, Greater London, United Kingdom Next 15 Full time

Next 15 is a leading data marketing and technology firm dedicated to empowering brands by leveraging their first-party data for a significant competitive edge. Our team comprises solution-oriented data professionals who are enthusiastic about driving exceptional results for our clients, whether through meticulously crafted data platforms or innovative analytics and strategic insights. We collaborate with some of the most esteemed brands globally and are at a pivotal stage in our growth, with ambitious plans to expand our offerings and reach a wider audience.

Position Overview

We are in search of a proactive Client Relationship Executive to become a vital part of our Client Success Team. Reporting directly to the Account Director, you will play a crucial role in managing and enhancing our client relationships, ensuring their success across various domains.

Your responsibilities will include overseeing the administrative, operational, and strategic delivery of services, which encompasses managing marketing technology solutions, executing multi-channel campaigns, and conducting data analysis and insights. Furthermore, you will spearhead projects aimed at boosting client engagement and driving growth.

We embrace a flexible hybrid working model, combining collaborative office time with the convenience of remote work.

As a Client Relationship Executive at Next 15, your responsibilities will include:

Providing administrative support to ensure the seamless operation of client accounts, including scheduling meetings, creating agendas, maintaining status documents, and updating financial reports to facilitate billing processes. Building robust client relationships, serving as the trusted first point of contact by managing communications, delivering exceptional service, and ensuring timely resolution of support requests. Guaranteeing that all client campaigns and projects are executed on schedule, within budget, and to specifications by effectively managing resources and tracking profitability to ensure positive account outcomes. Collaborating with cross-functional teams to ensure client briefs are realistic and achievable, offering the most effective solutions. Contributing to the creation of expert insights content and client case studies by supporting client workshops and quarterly business reviews, both in terms of organization and content production.

Qualifications:

A degree in technology, mathematics, business, or marketing. Proficiency in Microsoft Excel (capable of maintaining complex spreadsheets), Word, and PowerPoint. A customer-centric mindset with knowledge of Customer Lifecycle strategies across various channels. Understanding of statistical measures and reporting Key Performance Indicators (KPIs) with a commitment to achieving outcomes that have a positive impact.

In return, Next 15 offers:

Annual performance bonus 25 days of annual leave plus additional days with service Holiday Purchase Scheme - buy up to 5 extra days 2 community volunteer days Pension scheme Private medical insurance Hybrid working environment Gym membership discount Employee Assistance Programme Opt-in private dental insurance Workplace nursery scheme Referral bonus scheme Eye care vouchers Green car scheme Cycle to work scheme and more

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