Product and Trials Manager

2 days ago

Bristol, Bristol, United Kingdom Vodafone Full time

Job Summary

Vodafone UK is seeking a highly skilled Product and Trials Manager to join our Security team. As a key member of our team, you will be responsible for ensuring the quality of our solutions and trials throughout the delivery lifecycle.

Key Responsibilities

  • Define scenarios and customer journeys for each trial, working closely with Customer Experience Designers
  • Input to end-to-end project plans for the trial phase and ensure the trial phase is delivered according to the end-to-end plan
  • Agree entry and exit criteria with stakeholders based on product requirements and later success requirements
  • Assess experiences and identify points of failure, driving resolution of all such issues
  • Report progress against trial scenarios and make recommendations on whether to support the launch of new propositions, products, or features
  • Build and manage relationships with external organisations and companies, agreeing contractual acceptance criteria for deliverables and providing assurance on the quality of products

Requirements

  • Maintain DV Security clearance
  • Experience of stakeholder management with ability to communicate at C-suite level
  • Experience of project and/or trials management, including trials scenario preparation
  • Experience of issue triage, prioritisation, and resolution, including the ability to manage risk and implement mitigation plans
  • Ability to balance customer requirements with business operational needs and manage multiple workstreams
  • Experience of challenging, influencing, negotiating, and innovating within the programme/project team
  • Experience of validating that the customer experience provided meets the one defined
  • Ideal industry-recognised project management qualifications

What We Offer

Vodafone UK is committed to supporting our employees at every stage of their career. We offer an excellent remuneration and bonus package, up to 28 days holiday entitlement, and an extensive benefits package that can be tailored to suit you and your family. We take pride in our commitment to supporting you at every stage of your career by providing top-of-the-range learning and development tools and market-leading parental leave policies.

Regulatory Requirements

Vodafone UK is regulated by the Financial Conduct Authority, and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators' standards.

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