Housing Support Officer

7 days ago

Birmingham, Birmingham, United Kingdom Nacro Full time

Job Summary

Nacro is a leading national Social Justice Charity with over 50 years of experience in changing lives, building stronger communities, and working with stakeholders towards reducing crime. We are seeking a highly motivated and dedicated individual to join our team as a Housing Support Officer.

About the Role

The successful candidate will be responsible for managing a caseload of residents and properties in their allocated area, providing flexible and holistic support to meet their individual needs. This will include:

  • Supporting clients to comply with the requirements of their HDC/Bail conditions
  • Producing realistic and achievable Support Plans to include accessing and using housing and accommodation services to support move on to longer term accommodation
  • Ensuring that all Support Plans and Risk Assessments are unique, inclusive, and person-centred
  • Providing weekly support to residents to engage with their support plan and contribute to the achievement of their objectives and aspirations
  • Supporting residents to access Housing Benefit in the first instance to ensure that their tenancy is not put at risk with escalating rent arrears
  • Managing properties within their area of responsibility to ensure they are being maintained to Decent Homes Standard

Key Responsibilities

The successful candidate will be responsible for:

  • Planning and delivering effective, person-centred Support and Safety Plans
  • Providing weekly support sessions (up to 2 hours per week) working with residents to achieve the goals identified on individual Support and Move On Plans
  • Maintaining up-to-date individual resident records
  • Supporting Housing Benefit applications for each resident
  • Completing referrals to specialist support agencies in the community as required
  • Liaising with Partner Agencies such as The Probation and Prison Services, Courts, and Police where necessary
  • Ensuring that properties are always adequately equipped, maintained, furnished, and clean
  • Empowering and motivating residents to identify and achieve desired outcomes
  • Developing Move-on plans with residents at the earliest opportunity, identifying realistic options for their future home

What We Expect From You

We are looking for someone who:

  • Has the ability to develop person-centred support and move on plans
  • Has an understanding of safeguarding
  • Can work with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support)
  • Is flexible to travel within their allocated area for training and team meetings and be flexible to cover other local patches as required
  • Has familiarity with computer-based packages

What You Can Expect From Us

Nacro offers:

  • A dynamic and supportive team who delivers results for the people we support every day
  • The opportunity to work flexibly within the community as this role allows you to plan your own workload of support sessions and property visits
  • A commitment to helping you learn and develop your career
  • Excellent benefits including a great annual leave entitlement, an occupational sick pay scheme which exceeds statutory requirements, cycle-to-work scheme, and many more

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