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IT Service Engineer

2 months ago

Birmingham, Birmingham, United Kingdom Housing 21 Full time
About the Role

We are seeking an experienced IT Service Engineer to join our team at Housing 21. As a key member of our IT team, you will provide technical support and expertise to our staff and residents across the organization.

Key Responsibilities
  • Provide desk-based, remote, and on-site support for all aspects of technology deployments, including equipment, applications, installations, networks, and lines used by Housing 21.
  • Act as the professional technical expert for dealing with triaged service desk tickets allocated to the Service Engineer team.
  • Lead in the setup and deployment of IT services to new and existing Housing 21 locations and decommissioning at end of life.
  • Provide hardware fulfillment for all requests allocated to the postholder's geographic or functional areas of responsibility.
Requirements
  • Previous IT Service Desk and/or ICT 2nd Line Support experience.
  • Ability to troubleshoot issues at a second-line level on corporate systems, including Windows 10/11, Microsoft Office 365, Microsoft Entra, Meraki networking, and Microsoft Intune.
  • Experience of dealing with problems over the telephone essential.
  • Good general understanding of techniques used in supporting ICT users spread across a range of geographically dispersed sites.
  • Ticket management, including categorization, prioritization, incident management, request management, and problem management.
What We Offer

We support our employees to do what they do best, whether that's through flexible working, learning new skills, or being part of a friendly and supportive workplace culture. We also offer a great benefits package, including a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week.

An offer of employment will be subject to the satisfactory completion of a basic disclosure check.