Lead Shopper Insights Specialist

4 weeks ago


Hatfield, Hertfordshire, United Kingdom Ocado Retail Ltd Full time

About Ocado Retail Ltd

Ocado Retail is the leading online grocery retailer, committed to delivering exceptional value and convenience to our customers. We pride ourselves on our innovative approach and our ability to adapt to the ever-changing retail landscape.

Position Overview

The Senior Shopper Insights Executive plays a pivotal role in steering strategic initiatives related to our website and mobile application. This position focuses on understanding and enhancing shopper experiences, ensuring that our customers enjoy a seamless and engaging shopping journey.

Key Responsibilities

  • Collaborate with the Shopper Insights Manager to cultivate a comprehensive understanding of customer behaviors and preferences.
  • Educate various departments on customer shopping patterns to influence decision-making across all interaction points.
  • Enhance the quality of our online customer journeys by identifying and leading strategic improvement opportunities that boost customer satisfaction and drive sales.
  • Work closely with digital development teams and external partners to create compelling business cases for new features and technologies.
  • Stay informed about industry trends, customer preferences, and competitor activities to maintain a competitive edge.
  • Build and maintain strong relationships with stakeholders, ensuring effective communication across all levels of the organization.
  • Review and evaluate the implementation of new features to ensure they meet both customer and business requirements.
  • Develop strategies for ecommerce features, establishing best practices and guidelines for smooth transitions to operational teams.

Essential Skills and Competencies

  • Planning & Organization: Ability to manage multiple tasks, prioritize effectively, and adapt plans as necessary.
  • Communication: Proficient in conveying information clearly and effectively to diverse audiences.
  • Problem Solving: Skilled in identifying complex issues and proposing data-driven solutions.
  • Data-Driven Decision Making: Utilizes insights and analytics to inform strategic choices.
  • Results Orientation: Focused on achieving successful outcomes and taking ownership of projects.
  • Team Collaboration: Works effectively with various departments to achieve common goals.
  • Customer Focus: Demonstrates a deep understanding of customer motivations and behaviors.

Qualifications

  • Minimum of 2-3 years of experience in ecommerce, retail, or FMCG sectors, preferably in a customer-centric role.
  • Strong analytical capabilities with experience in data analysis tools.
  • Excellent stakeholder engagement and communication skills.
  • Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.
  • A degree from a recognized university.

What We Offer

At Ocado Retail, we value our employees and offer a comprehensive benefits package designed to support your well-being and professional growth. Our offerings include competitive salary structures, annual leave, pension contributions, and various health and wellness programs.

Join us in our mission to redefine the grocery shopping experience through innovation and customer-centric strategies.



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