Lead Shopper Insights Specialist
4 weeks ago
Company Overview
At Ocado Retail Ltd, we are the driving force behind the world's largest online grocery service, dedicated to providing our customers with an exceptional shopping experience. Our commitment to innovation and customer satisfaction sets us apart in the retail industry.
Position Overview
The Senior Shopper Insights Executive plays a pivotal role in steering strategic initiatives related to our website and app, focusing on enhancing shopper journeys. This position requires a blend of analytical prowess and stakeholder engagement to foster relationships that enhance the customer experience and propel business performance.
Key Responsibilities
- Collaborate with the Shopper Insights Manager to cultivate a comprehensive understanding of customer behaviors and preferences.
- Educate the organization on customer shopping patterns to inform decision-making across various touchpoints.
- Lead efforts to enhance on-site customer journeys by identifying and implementing strategic improvements that boost customer satisfaction and drive sales.
- Work closely with digital development teams and external partners to create compelling business cases for testing new features and technologies.
- Stay informed about industry trends, customer insights, and competitor activities to maintain a competitive edge.
- Build and maintain strong relationships with stakeholders, ensuring effective communication across departments.
- Evaluate and test new features to ensure they meet both customer and business needs.
- Develop strategies for ecommerce features, including best practices and guidelines for transitioning to business-as-usual teams.
Essential Competencies
- Planning & Organization: Ability to manage multiple tasks and prioritize effectively while maintaining attention to detail.
- Communication: Proficient in conveying information clearly across all levels of the organization.
- Problem Solving: Skilled in identifying and resolving complex issues using data and insights.
- Data-Driven: Decisions are based on solid rationale supported by analytical insights.
- Results-Oriented: Focused on achieving successful outcomes and taking ownership of decisions.
- Team Collaboration: Works effectively with diverse teams to influence and drive results.
- Customer Focus: Demonstrates a deep understanding of customer motivations and behaviors.
Qualifications
- Minimum of 2-3 years of experience in ecommerce, retail, or FMCG, preferably in a customer-centric role.
- Strong analytical skills with experience in data analysis tools.
- Excellent communication and stakeholder engagement abilities.
- Proven planning and organizational skills, with experience managing multiple projects.
- Strong customer-centric mindset.
- Ability to make informed decisions under pressure.
- Degree from a reputable university.
- Proficient in Microsoft Office Suite.
What We Offer
We prioritize the well-being of our colleagues and offer a comprehensive benefits package, including:
- Annual bonus scheme.
- Generous annual leave policy.
- Matched pension contributions.
- Income protection and life insurance.
- Discounts on various products and services.
- Flexible working arrangements.
Join us in our mission to redefine the grocery shopping experience through innovation and customer-centric solutions.
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