Private Care Operations Manager

3 weeks ago


Blyth, Northumberland, United Kingdom Home Instead Full time
About Home Instead

Home Instead is a leading provider of non-medical care and companionship services for older adults. Our mission is to enhance the lives of seniors by providing high-quality care and support.

Job Summary

We are seeking a highly skilled and experienced Care Manager to join our team. As a Care Manager, you will be responsible for the growth and development of our domiciliary care services, ensuring outstanding quality care.

Key Responsibilities
  • Startup, growth, and development of our domiciliary services
  • Maintaining efficient running of business operations
  • Quality control and management of client needs
  • Day-to-day management of staff
  • Networking in the local community to raise awareness of the service
  • Promoting the highest standards of care and service
  • Offering support and leadership to the care team
  • Ensuring compliance with legal and organisational requirements
  • Managing complaints and incidents
  • Undertaking monthly audits and quality assurance visits
Requirements
  • Experience in a management role in health and social care
  • Responsiveness, agility, and calmness under pressure
  • Flexibility to meet demands of the business
  • Knowledge of relevant UK legislation and regulations
  • Good working knowledge of IT systems and Microsoft Office
  • Ability to work with large databases and virtual communication platforms
  • Relevant qualification in health or social care (e.g., NVQ Level 5 in Health and Social Care or equivalent)
What We Offer
  • Bonus scheme
  • Performance bonus
  • Company events
  • Company pension
  • Employee discount
  • Health & wellbeing programme
  • On-site parking
  • Referral programme
  • Sick pay
  • Store discount

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