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Care Management Officer
2 months ago
We are seeking a highly motivated and experienced Care Management Officer to join our Homeless and Housing Options team. As a key member of our team, you will play a vital role in providing advice and assistance to individuals who are homeless or threatened with homelessness.
Key Responsibilities- Provide general advice and assistance in areas such as homelessness, security of tenure, harassment and illegal eviction, disrepair, money management, benefits, relationship breakdown, and domestic abuse.
- Support Homelessness and Housing Options Officers in monitoring Personal Housing Plans, including contacting customers for updates.
- Work closely with colleagues to ensure a customer-focused service is provided and that service delivery meets the highest standards of customer care and quality.
- Develop and maintain effective relationships with customers, colleagues, and external partners.
- Contribute to the development and implementation of policies and procedures to support the delivery of our services.
- A competitive salary and benefits package.
- Opportunities for professional development and career progression.
- A supportive and inclusive work environment.
- Access to a range of employee benefits, including a flexible working scheme and a range of salary sacrifice schemes.
Northumberland County Council is a world-renowned visitor destination and an ideal location to strike a perfect work/life balance. We are committed to providing a high-quality service to our customers and are passionate about making a positive difference in our community.
For further information about working for Northumberland County Council, please visit our website.
