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Care Manager

2 months ago

Blyth, Northumberland, United Kingdom Home Instead Full time
About Home Instead

Home Instead is a leading provider of non-medical care and companionship services for older adults. Our mission is to enhance the lives of seniors by providing high-quality, personalized care and support.

Job Summary

We are seeking a highly skilled and experienced Care Manager to join our team. As a Care Manager, you will be responsible for the growth and development of our domiciliary care services, ensuring outstanding quality care. Your key responsibilities will include:

  • Startup, growth, and development of our domiciliary services
  • Maintaining efficient running of business operations
  • Quality control and assurance
  • Managing client needs and day-to-day management of staff
Key Responsibilities

As a Care Manager, you will work closely with our Director and Registered Operations Manager to coordinate the setup, growth, and development of a high-quality private domiciliary care service for older adults in the local area. Your key responsibilities will include:

  • Networking in the local community to raise awareness of our service
  • Promoting the highest standards of care and service
  • Offering support and leadership to the care team
  • Ensuring compliance with legal and organizational requirements
  • Ensuring successful operation of quality control systems and performing quality assurance visits for clients
  • Effectively managing complaints and incidents, carrying out investigations relating to the quality of our service and using those findings to initiate improvements
  • Responsibility and ownership of Key Performance Indicators
  • Undertaking monthly audits, including recruitment documentation, accidents and incidents, medication and trend analysis
  • Working collaboratively with the registered manager of our South East Northumberland office to ensure consistency across both offices
  • Participating in the On-Call Rota as required
Requirements

To be successful in this role, you will need:

  • Experience in a management role in health and social care
  • Responsiveness, agility, and the ability to remain calm while dealing with multiple priorities
  • Flexibility to meet the demands of the business, including participating in an on-call rota
  • Knowledge of relevant UK legislation and regulations governing the provision of care services, including CQC regulations
  • Good working knowledge of IT systems, including Microsoft Office
  • The ability to work with large databases and virtual communication platforms, while adopting new technologies where appropriate
  • A relevant qualification in health or social care, such as an NVQ Level 5 in Health and Social Care or equivalent
What We Offer

We offer a competitive salary and a range of benefits, including:

  • Bonus scheme
  • Performance bonus
  • Company events
  • Company pension
  • Employee discount
  • Health and wellbeing programme
  • On-site parking
  • Referral programme
  • Sick pay
  • Store discount
Working Hours

This is a full-time position, working Monday to Friday. Weekend availability is also required.Driving Licence

A driving licence is preferred, but not essential.