Front of House Operations Manager

2 weeks ago

Norwich, Norfolk, United Kingdom Wagamama Full time
{"title": "Junior Front of House Manager", "description": "Role Overview

We are seeking a motivated and enthusiastic Junior Front of House Manager to join our team at Wagamama. As a key member of our management team, you will be responsible for overseeing all aspects of our front of house operation, embodying our people promise and values, and inspiring and motivating your team to provide exceptional service to our guests.

Key Responsibilities
  • Support the management team to develop and grow your team, ensuring they are engaged, motivated, and meeting Wagamama standards.
  • Embody our people promise and values, and inspire and motivate your team to provide exceptional service to our guests.
  • Support the management team to oversee all aspects of our front of house operation, including financial performance, customer satisfaction, and team engagement.
What We Offer
  • A competitive hourly rate of £11.70, plus £2.80 average tips per hour.
  • A dedicated 4-week training program to support your growth and development.
  • Internal progression opportunities, including fully funded apprenticeship programs.
  • A 14-£25 food allowance on every shift.
  • 50% discount at Wagamama and 30% off all other TRG brands with family and friends.
  • A pension scheme and 28 days holiday.
  • Kintsugi wellness, including access to counselors, cycle to work scheme, discounted gym, and leisure.
  • A family-friendly policy, including 26 weeks full pay and 13 weeks half pay for expectant parents or adoptive parents.
  • Financial wellbeing support, including access to loans repaid through your salary.
What We Look For
  • An individual who is ready to lead by example and help motivate their team.
  • A strong communicator who can build relationships with their team and provide real conversations with consideration and care.
  • Awareness of the financial performance of the restaurant.
  • Able to contribute to nurturing a culture of fun, encouraging everyone on their team to be the best they can be.
  • Care about creating an inclusive environment where their team feels respected and valued.
  • A forward-thinking problem solver who can think on their feet and make quick decisions.
The Wagamama Way

At Wagamama, we are committed to championing change in both our communities and the impact on the planet. We believe in embracing our differences and celebrating individuality. Our philosophy, Kaizen, means 'good change,' and it shapes every dish we create and every decision we make. We promise to have your back and work together to build close bonds of trust and support.

", "lang_code": "en-US"}

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