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Front of House Manager Assistant

2 months ago

Norwich, Norfolk, United Kingdom Dunston Hall Hotel, Spa & Golf Resort Full time

Job Summary:

We are seeking a highly skilled and experienced Front of House Manager Assistant to join our team at Dunston Hall Hotel, Spa & Golf Resort. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our guests.

Key Responsibilities:

  • Support the Front of House Manager in ensuring the highest level of service is provided to our guests
  • Review room allocation and advise on rates, packages, and promotions to maximize revenue
  • Handle guest issues and complaints in a professional and courteous manner
  • Work collaboratively with the front office team to ensure a smooth and efficient check-in and check-out process
  • Assist with the management of the front office team, including training and development

Requirements:

  • Previous experience in a front office, reception, or front of house position
  • People management experience and ability to lead a team
  • Quality and standards driven with a focus on delivering exceptional guest service
  • Outstanding customer service skills and ability to resolve conflicts

What We Offer:

  • Free health club membership
  • Discounts across golf, including membership, guest rates, green fees, buggies, and clothing
  • Discounts across The QHotels Collection
  • Family and Friends discounts in hotels across The QHotels Collection
  • Support with training and professional qualifications, including course fees
  • Various learning and development opportunities
  • Access to an Employee Assistance Program – Hospitality Action
  • Refer a friend scheme
  • Free parking

About Us:

Dunston Hall Hotel, Spa & Golf Resort is a 4-star, 166-bedroom property located in Norwich. Our hotel features beautiful garden views, an 18-hole golf course, and a range of dining options, including the Brasserie restaurant, Bunkers bar, and a terrace bar. We also offer afternoon tea, private dining, and meetings and event spaces, as well as a gym, pool, sauna, steam room, and a relaxing Elemis spa.

Our Commitment to Diversity and Inclusion:

We are proud to be a Disability Confident employer and are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally, and we welcome applications from candidates with disabilities.

Our Support for the Armed Forces:

We proudly support the UK Armed Forces and have signed the Armed Forces Covenant, achieving the Silver Award.