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Front of House Server

2 months ago

Norwich, Norfolk, United Kingdom Bill's Team Members Full time

Job Summary

A Front of House Server at Bill's Café and Bar is a dynamic and engaging role that requires a unique blend of skills and personality. As a key member of our team, you will be responsible for crafting unforgettable guest experiences by hosting with flair and personality. With a dash of curiosity, a pinch of courage, and a splash of colourful energy, you will consistently deliver exceptional guest service while maintaining a strong commitment to health and safety regulations.

Key Responsibilities

1. Menu Knowledge and Restaurant Layout

Acquire comprehensive knowledge of the full menu, promotions, drinks specifications, restaurant layout, and site-specific working practices.

2. Taking Ownership of the Floor

Assume responsibility for the floor, showcasing a proactive and dedicated approach to duties. This involves overseeing tasks, managing responsibilities effectively, performing additional duties assigned by the management, and contributing to the overall success of the restaurant operations.

3. Bar Knowledge and Cross-Training

Be cross-trained on the bar to provide assistance when needed and support with maintaining the high cleaning standards, helping create a flexible working environment.

4. Hosting with the Most

Assist in welcoming guests to the café and bar and giving that first great impression, setting the tone for their visit.

5. Providing Feedback to Managers

Provide feedback to managers regarding any guest comments, positive or negative, to enhance overall service quality.

6. Adhering to Allergy Procedures and Legislation Guidelines

Adhere to Bill's Allergy procedures and legislation guidelines at all times, ensuring the safety of guests with allergies and dietary requirements.

7. Staying Informed of Company Updates

Keep informed of all company and restaurant-specific updates by attending meetings or utilizing other communication channels.

8. Maintaining Cleanliness of Front-of-House Areas

Diligently maintain cleanliness in all front-of-house areas, including regular checks on guest toilets, to present all indoor and outdoor restaurant areas in the best possible way.

9. Demonstrating Correct Procedures and Safe Working Practices

Exhibit a commitment to continuous learning and adherence to correct procedures and operating systems, including staying informed about Bill's specific protocols and incorporating safe working practices into daily responsibilities.

10. Prioritizing Guest Service

Prioritize guest service at all times, following guest service steps, and maintaining a positive attitude with a friendly smile.

Benefits and Rewards

As a valued member of our team, you will enjoy a range of benefits and rewards, including:

• Staff food whilst on shift

• Continued Development and Training in role

• Extra holiday allowance for length of service, up to 5 extra days after 5 years

• Cycle to Work Scheme

• Discounts on Gym Membership and access to discounts on 100s of retailers, health, entertainment, travel & more