Front of House Manager
2 days ago
About the Role
We are seeking a highly motivated and experienced Front of House Manager to join our team at Wagamama. As a Front of House Manager, you will be responsible for leading a team of hospitality professionals to deliver exceptional customer service and ensure a seamless dining experience for our guests.
Key Responsibilities
- Lead a team of Front of House staff to achieve high standards of customer service and food quality
- Manage the front of house operations, including scheduling, training, and performance management
- Develop and implement strategies to improve customer satisfaction and loyalty
- Collaborate with the kitchen team to ensure smooth service and high-quality food delivery
- Monitor and control labor costs, inventory, and other operational expenses
- Ensure compliance with health and safety regulations and company policies
What We Look For
- A proven track record of leadership and management experience in a fast-paced hospitality environment
- Excellent communication and interpersonal skills, with the ability to motivate and inspire a team
- Strong problem-solving and analytical skills, with the ability to think on your feet and make quick decisions
- A passion for delivering exceptional customer service and a commitment to exceeding guest expectations
- Able to work effectively in a team environment and contribute to a positive and inclusive team culture
Benefits
- Competitive salary and benefits package
- Opportunities for career development and progression
- Free food allowance and discounts on food and merchandise
- Access to employee wellness programs and benefits
- A fun and dynamic work environment with a passionate and committed team
About Us
Wagamama is a leading restaurant chain that is passionate about serving delicious and sustainable food in a welcoming and inclusive environment. We are committed to delivering exceptional customer service and creating a positive and supportive work environment for our employees.
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