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Front Desk Associate

2 months ago

Norwich, Norfolk, United Kingdom COSMO Restaurant Group Full time

About COSMO Restaurant Group

COSMO Authentic World Kitchen draws inspiration from top five-star hotels globally, offering a variety of fresh cuisine under one roof, elevating the buffet experience. Since its establishment, COSMO has grown across the UK and Ireland, catering to customers seeking diverse global dining options.

Role Overview

We are searching for a dedicated and enthusiastic Front Desk Associate to join our team. In this role, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our front-of-house area.

Responsibilities

  • Deliver outstanding customer service by greeting guests warmly, answering inquiries, and resolving any issues promptly and professionally.
  • Manage reservations efficiently, ensuring accurate record-keeping and timely communication with guests.
  • Collaborate effectively with the front-of-house team to maintain a positive and efficient work environment.
  • Maintain a clean and organized reception area, adhering to high standards of hygiene and presentation.

What We Offer

  • Comprehensive training through our COSMO Academy, providing you with the skills and knowledge needed to excel in your role.
  • Valuable hands-on experience in a fast-paced and dynamic restaurant setting.
  • A supportive and collaborative work environment where teamwork is highly valued.
  • Competitive compensation and benefits package, including tips and staff meals during shifts.
  • Flexible shift patterns to accommodate your personal schedule.

Ideal Candidate Profile

  • Previous experience in a similar role within the hospitality industry is preferred.
  • A positive and friendly demeanor with excellent communication skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong organizational and time management skills.
  • Commitment to providing exceptional customer service.