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Front of House Manager

2 months ago

Norwich, Norfolk, United Kingdom wagamama Full time
Job Description

About the Role

We are seeking a highly motivated and experienced Front of House Manager to join our team at Wagamama. As a Front of House Manager, you will be responsible for leading a team of hospitality professionals to deliver exceptional customer service and ensure a seamless dining experience for our guests.

Key Responsibilities

  • Lead a team of Front of House staff to achieve high standards of customer service and food quality
  • Manage the front of house operations, including scheduling, training, and performance management
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with the kitchen team to ensure smooth service and high-quality food delivery
  • Monitor and control labor costs, inventory, and other operational expenses
  • Ensure compliance with health and safety regulations and company policies

What We Look For

  • A proven track record of leadership and management experience in a fast-paced hospitality environment
  • Excellent communication and interpersonal skills, with the ability to motivate and inspire a team
  • Strong problem-solving and analytical skills, with the ability to think on your feet and make quick decisions
  • A passion for delivering exceptional customer service and a commitment to exceeding guest expectations
  • Able to work effectively in a team environment and contribute to a positive and inclusive team culture

Benefits

  • Competitive salary and benefits package
  • Opportunities for career development and progression
  • Free food allowance and discounts on food and merchandise
  • Access to employee wellness programs and benefits
  • A fun and dynamic work environment with a passionate and committed team

About Us

Wagamama is a leading restaurant chain that is passionate about serving delicious and sustainable food in a welcoming and inclusive environment. We are committed to delivering exceptional customer service and creating a positive and supportive work environment for our employees.