Service Quality Officer

6 days ago


London, Greater London, United Kingdom Brackenberry Full time

Job Summary:

We are seeking a highly skilled Service Quality Officer to join our team at Brackenberry Ltd. The successful candidate will work closely with a Local Authority in Islington to assist with the appointment of a Service Quality Officer on a 3-month contract, with the potential for extension.

Key Responsibilities:

  • Monitor and maintain high standards of estate management through regular and ad-hoc inspections, taking prompt action to address any issues encountered.
  • Support the induction and ongoing training of caretakers, conducting regular site assessments to ensure cleaning techniques meet best practice standards.
  • Collaborate in the testing and evaluation of new cleaning equipment associated with new or existing tasks.
  • Collect and analyze data, producing regular reports on all aspects of the estate service and service recharges as required.
  • Identify and report communal repairs, including emergency and urgent repairs, and conduct post-inspections to ensure quality.

Requirements:

  • Substantial experience in providing advice and practical assistance to the public in the social housing sector.
  • Proven experience of working in and delivering services to a multicultural community.
  • Ability to identify and order repairs.

Essential Skills:

  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • High level of organizational and time management skills.

Working Arrangements:

  • Full-time position.
  • Immediate start or short notice availability.
  • Right to work in the UK.
  • Enhanced DBS required.


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